Refund Policy

Last Updated: March 1, 2026

Our Commitment

We want you to be satisfied with our VPN service. Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for new customers. You are eligible for a full refund on a new subscription if all of the following conditions are met:

• You request the refund within 14 days of your initial purchase date.
• You have contacted our support team (at vpn@avpn.pro) to try and resolve any technical issues you are experiencing.
• We are unable to resolve your issue and cannot provide you with a working connection to our service.

How to Request a Refund

To request a refund, please contact Paddle's support team directly at help.paddle.net. As our Merchant of Record, they handle all billing and refund requests.

When a Refund Will Not Be Issued

Refunds will generally not be granted in the following situations:

• For subscription renewal payments.
• If you have violated our Terms of Service (including, but not limited to, account sharing or bandwidth abuse).
• If you have used the service successfully and are requesting a refund based on reasons other than a technical failure that we cannot fix (e.g., you changed your mind).
• For requests made after the 14-day guarantee period has expired.
• Local Device Interference: If the inability to connect is caused by third-party software, system modifications, or telemetry applications installed on your device that actively alter network routing, intercept traffic, or enforce custom DNS settings. This includes, but is not limited to, system control monitors (e.g., "MAX"), ecosystem applications (such as Yandex Browser or Alisa), MDM (Mobile Device Management) profiles, and modifications associated with rooted or jailbroken devices. We cannot guarantee service functionality when the device's native network stack is overridden by local interference.
• Network/ISP Blocking: If access to our service is restricted or blocked by your Internet Service Provider (ISP), local network administrator, or national/regional firewalls (such as Deep Packet Inspection or TSPU systems), provided that our servers are operating normally and we have offered alternative connection methods or servers.
• Temporary Downtime: For temporary service interruptions, routine server maintenance, or isolated incidents of reduced connection speed.

Contact Us

If you are experiencing issues with our service, we encourage you to contact us first before requesting a refund. We will do our best to solve your problem. You can reach us at vpn@avpn.pro.